Give Me All The Feedback!

It shouldn't surprise me like it does, but I'm still in awe of how many leaders don't use every avenue to gather feedback.

If you are a higher level manager that has mid-level managers that report to you, consider it a requirement to get feedback from those that are a layer removed from you. Build relationships and ask them for their feedback on how things are going or what can be improved. People have a funny way of trying to protect themselves, even if it is subconsciously. If you only seek feedback from your direct reports (you know, those people whom you write reviews and control their raise) you aren't getting the full picture.

If you are a coach how are you going to build a relationship with parents as well as the kids on the team? I know, many parents are terrible and are trying to re-live their glory days through their child and are insufferable, but you have to deal with them anyway so how do you overcome it and make it as productive of a relationship as possible?

When you seek feedback from your customers do you only ask those that love you and give you glowing reviews? Sometimes the best feedback is from the customers that hate you, those that are probably going to leave you for your competitor. You can still learn from it and try to fix it for the next customer. The worst attitude you can have is, "Oh well, you can't please everyone so let them leave." If you never take the time to improve the issue that made them leave that issue is just going to cause more problems, probably for those customers that love you today.

Feedback is important, the more sources, from diverse viewpoints, will give you a clearer and more accurate picture of things. Don't limit yourself before you even get started.


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