Beating Your Head Against The Wall

One of the biggest complaints that I hear from people I work with is how they feel people don't listen to them. You wouldn't believe the number of times someone says, "I told them about that." They are frustrated because they continue to repeat it over and over again and they just don't get it. They continue to have the same problems and just don't understand why things don't improve.

One of the most valuable skills you can have, no matter what your job, is to be able to take a problem that people feel stuck with and get things moving. When a group feels frustrated because someone doesn't get it, figure out how to step back and do whatever it takes to get everyone on the same page as to what the problem is.

Most people think that it is important to be able to provide solutions. That is important, but before you can think about a solution you need to understand what the problem is. It isn't just about you understanding the problem though, the whole team involved needs to understand what the problem is. Once everyone understands the problem it becomes easy to work towards a solution.

If you are stuck or frustrated with a problem. If you feel like you are banging your head against the wall. In those moments, understand that you are part of the problem. Change your message. Take a step back and walk people through the problem again from the beginning. Don't say the same things you already have. Choose new words, find new data, change your presentation. Stop banging your head against the wall and figure out a way to go around it.


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